Terms and Conditions

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Question:

Refund Policy - ELearn Classroom

(Last edited: Saturday, 27 July 2024, 12:06 AM)
Answer:

Refund Policy for Colscol Elearn Product

At Colscol, we are committed to ensuring that our students have a positive and rewarding learning experience. However, we understand that sometimes circumstances change. Our refund policy is designed to be fair and transparent, providing clarity on the process for requesting a refund.

  1. Refund Request Timeline: Refund applications will only be accepted within the first 7 days after the commencement of the batch or joining of the class.

  2. Refund Amount: In the scenario where a refund is requested within the first 7 days, a refund will be provided after deducting 10% of the opted course fee category.

  3. Quarterly Fee Payment Scenario: If the course fee is paid quarterly, the refund will be calculated based on the monthly fee.

    • For example, if a refund application is submitted after the 10th day of the month, the fee for the full month will be considered, and the remaining two months' fee will be refunded, after applying the 10% deduction as mentioned in point 2.

Examples:

  • If you join a class and request a refund on the 5th day, you will receive 90% of the course fee back.
  • If you join a class with a quarterly payment plan and request a refund on the 12th day of the month, you will be charged for the entire month, and the remaining two months' fee will be refunded after deducting 10% of the total quarterly fee.

General Terms:

  • All refund requests must be submitted in writing via email to our customer support team at refund@colscol.com.
  • Refunds will be processed within 14 business days after the approval of the refund request.
  • The refund amount will be credited back to the original mode of payment.
  • No refunds will be issued after the 7-day window from the commencement or joining date.
  • The refund will be based on the original course fee. Any coupons, offers, or discounts applied at the time of purchase or enrollment will not be calculated at the time of refund.

We aim to provide flexibility while maintaining the integrity of our courses and ensuring that all students have the opportunity to benefit from our programs. If you have any questions regarding this refund policy, please do not hesitate to contact our customer support team.

Thank you for choosing Colscol Elearn for your educational journey.